This Advertisement by P1 Wimax few months back do caught me surprise…yes is very creative and well hit the competitor that is streamyx.
Ok well, never walk in Green Packet office before but just drive pass it. Today finally walk in personally but is not good news anyway. Actually bringing my classmate to potong away the P1 Wimax.
Walked in the customer services center that they called P1 P@ddock. yes it is very posh, very nice top class customer services center..with LCD TV keep playing the 15 malaysia short movie and the proudest malaysia book of record cert hanging there…
I and my friend just ask how to terminate the services after 1 year contract..to my surprise the contract my friend sign have become 2 years…and there will be penalty fees and so on…i just know that my this silly friend pay the 12 months subscription fees in one big lump sum last time..damn rich and stop using it for more than 6 months after the services become bad.
To our horror, the system didn’t have the record that my friend purchase the modem for RM199 and 1 year become 2 year contract. The most surprise is the staff ask us for the hardcopy receipt that my friend have 1 year back that is lost…i wonder what stupid useless system they using actually?
After long bargaining…like pasar malam style…we given 2 choices…my friend choose to cut it away and get refund for RM70 because he overpay P1 mind you!!!
Observation i got at the customer services center of P1 Wimax. There will be lots of ppl bringing P1 Wimax Modem (funky black box) and throw to the counter staff and say “i want terminate NOW”.
The staff will reply: “sorry sir/miss, you have 2 year contract..you need to pay RM500 penalty fees and so on”…that the most interesting part now!!!
The customer will start emoing and shouting “your services have no standard at all!!!sometime green sometime yellow and red no connection and now you say i cannot terminate??”
Then the staff will say : “we will send our technician to your house and check”…an autie actually shouted back and say “send what?? technician useless lah..your services not stable lah” and continue saying i have try for 6 months and still the same !!
Arguing and exchange of words happen non stop…most customer will say they cannot accept the penalty fees..it is unreasonable and wanted to see the manager….lolz
potong potong potong…now backfired… become potong P1 really
The staff do told me that the connection problem because of congestion of bandwidth..
she say “how to share a bucket of water that can cater to 50 people but now need to cater to 500 people?”
Ohwell..then your company need to stop getting new customer…
I guess the number of people terminate the services is more than their new customer…
4G?? Fastest Connection??
hmm…joke really…
Malaysia Boleh really.
The customer who walk in and demand to terminate the services actually proof that they are not up to customer expectation and no standard in their services.
potong..potong..potong…potong lah P1 WIMAX.